OpenText Learning Services: AI-Driven Content Transformation

Published Date::18/10/2024

OpenText has been recognized by TSIA as a STAR Award finalist for its innovative use of AI in education services, significantly reducing content development time.

In the world of technology, artificial intelligence (AI) is no longer a distant dream but a reality reshaping industries. A McKinsey report suggests that generative AI could contribute an annual productivity gain of $2.6 to $4.4 trillion to the global economy. The 2024 CIO Tech Priorities study by Foundry reveals that 89% of IT decision-makers are exploring or already using AI technologies, up from 72% in 2023. According to a Harvard Business Review article, generative AI is poised to transform a wide range of jobs, extending beyond tech domains to impact over 40% of U.S. work activities.

TSIA (Technology & Services Industry Association), a leading research and advisory firm, acknowledges the rapid AI innovation within its community. In announcing the 2024 Star Award winners, JB Wood, President and CEO of TSIA, noted the significant impact of AI, making this year especially exciting. He emphasized that the stories from industry leaders showcase not just innovation but a strong ability to adapt and thrive in this era of change.

OpenText™ Learning Services is at the forefront of this transformation, leveraging AI to enhance content development. The team faced a major challenge  keeping pace with the company’s substantial growth. A fourfold increase in products requiring support, coupled with a stable team size, necessitated a strategic approach to scale content development. The goal was to produce over 4,000 content hours across various formats without expanding the team.

The solution was to invest in AI, focusing on Instructional Design, Content Production, Text-to-Speech, and Language Translation—areas known for their labor-intensive nature. The team explored a range of modern tools, from free options to enterprise-level solutions. LearnExperts LEAi played a crucial role in streamlining content production, enabling the team to harness the power of generative AI.

The results have been impressive. The team achieved an average 50% reduction in content development time, significantly boosting efficiency and output quality. This success has earned OpenText™ Learning Services a place as a STAR Award finalist in the Leveraging AI in Education Services category by TSIA.

More importantly, this innovative approach ensures that OpenText can deliver high-quality, award-winning product training to customers, partners, and employees in a timely manner. The transformation through AI has not only improved productivity but also allowed the team to focus on more creative and impactful activities, enhancing the overall quality of their work.

OpenText is a global leader in enterprise information management, providing a comprehensive portfolio of solutions to help organizations manage and leverage their information. The OpenText™ Learning Services team is dedicated to creating innovative and effective training programs that empower users to maximize the benefits of OpenText solutions.

FAQS:

"Q: What is the main challenge that OpenText™ Learning Services faced?

A: The main challenge was scaling content development to support a fourfold increase in products while maintaining the same team size and capacity.

Q: How did OpenText™ Learning Services use AI to address this challenge?

A: OpenText™ Learning Services invested in AI tools for Instructional Design, Content Production, Text-to-Speech, and Language Translation, significantly reducing development time and improving efficiency.

Q: What specific AI tool did OpenText™ Learning Services use?

A: The primary AI tool used was LearnExperts LEAi, which streamlined content production and enhanced the quality of output.

Q: What was the outcome of implementing AI in content development?

A: The team achieved a 50% reduction in content development time and was recognized as a STAR Award finalist by TSIA.

Q: How does this AI-driven approach benefit OpenText’s customers and partners?

A: It ensures that OpenText can deliver high-quality, timely training to customers and partners, enhancing their ability to effectively use OpenText solutions.

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