AutoCall AI answers phones 24/7, syncs with Xtime, CDK or Google Calendar, and books and many more appointments instantly without human staff.
The 6:00 PM Cliff: After-hours calls mean lost customers and revenue to competitors.
The Hold Time Tax: Long holds kill appointments and damage your CSI score.
Advisor Distraction: Simple calls pull advisors from high-value tasks, reducing revenue and customer satisfaction.
Two-way sync with CDK, Xtime, Google, and Outlook. It books appointments in real-time, strictly adhering to technician shifts and holidays.
Smart Service Logic: Automatically allocates the right duration based on the service—like 2 hours for a 30k service vs. 30 mins for an oil change—and logs symptom notes.
Instant Confirmation: Immediately blocks the calendar slot and sends the customer a branded SMS with a rescheduling link. No manual entry required.
From single-point franchises to national MSOs, AutoCall AI centralizes your appointment logic and eliminates communication bottlenecks.
Franchise Dealerships: We integrate deeply with your Franchise DMS to validate warranties, flag open recalls during booking, and protect your CSI scores by ensuring zero hold times.
Independent Dealer Groups: Stop running fragmented phone systems. AutoCall AI acts as a centralized Virtual BDC for all your locations.
Tire & Lube Chains: In the express service game, the first shop to answer wins the customer. Our system picks up instantly, quotes standard pricing (tires, oil, alignment), and locks in the visit before the customer can call a competitor.
A: No. AutoCall AI respects your existing shop capacity rules configured in your scheduler (e.g., Xtime). If a time slot is blocked or a technician is at capacity, the AI will not offer that slot. It enforces your operational rules strictly.
A: Through API integration, the system can identify open recalls associated with a VIN during the booking process and add the appropriate Op-Code to the ticket automatically.
A: The system has failover telephony logic. If the AI service cannot reach your DMS, it will default to forwarding calls to your physical lines or taking a voicemail that is transcribed and emailed to the service manager immediately.
A: Yes. We configure the greeting, the upsell logic (e.g., "Do you need a loaner vehicle?"), and the specific questions asked based on your dealership's standard operating procedures.