AI Transforms Talent Dev: ServiceNow & IBM Unite

Published Date: 17/07/2024

Learn how ServiceNow's AI-powered skills intelligence engine and IBM's HR and talent transformation expertise can help businesses develop and upskill their workforces for the future.

In today's rapidly changing talent market, businesses need to develop and upskill their workforces to stay ahead of the curve. The increasing demand for tech workers, with an estimated 1.76 million additional workers needed by 2028 in the US alone, has made it essential for companies to reassess their talent development strategies. To address this challenge, IBM Consulting is announcing a new services solution in collaboration with ServiceNow.

The solution combines IBM's HR and talent transformation consulting expertise with the IBM Talent Frameworks skills taxonomy data to identify critical industry- and role-specific skills. This enables businesses to accelerate the launch and adoption of the ServiceNow Talent Development solution, which helps create more agile, adaptable, and skill-centric workforces.

HR and people leaders play a critical role in workforce planning and design, requiring a clear skills roadmap to ensure they have the right talent in place to execute their strategy today and in the future. This involves redefining employee roles and responsibilities, harnessing the power of AI and automation, and building a strategy to fill gaps with reskilling, upskilling, and redeploying talent.

ServiceNow's Talent Development solution helps organizations better understand the capabilities of their workforce, enabling them to build high-performing teams and improve employee experiences on a single platform. The AI-powered skills intelligence engine provides a distinct competitive advantage, allowing companies to integrate with systems across the enterprise and third-party data sources.

IBM has deep expertise in HR and talent transformation, reimaging and modernizing HR to unlock employee and work potential. The new services solution can help enterprises accelerate time to value in three ways  skills ontology, implementation, and organizational skill transformation.

IBM Consulting worked with ServiceNow as a client, helping with skills mapping for a pilot group across a few key job functions, reducing the time to build job family architectures by 50%. The collaboration has yielded impressive results, demonstrating the valuable impact of combining ServiceNow Talent Development and IBM Consulting expertise.

The new solution builds on IBM and ServiceNow's longstanding collaboration supporting HR leaders at client organizations. As one of six Global Elite Partners of ServiceNow, IBM combines technology and ServiceNow platform consulting and implementation expertise to help enterprises in every industry jumpstart their ServiceNow AI-enabled journey across all functional enterprise domains.

To learn more about how ServiceNow Talent Development and IBM Consulting capabilities can empower leaders to gain insights into their workforce's skills and abilities, explore the ServiceNow Talent Development solution and learn about IBM Consulting capabilities.

FAQS:

Q: What is the estimated demand for tech workers in the US by 2028?

A: 1.76 million additional workers

Q: What is the primary goal of the new services solution announced by IBM Consulting and ServiceNow?

A: To help businesses develop and upskill their workforces to meet the demands of a rapidly changing talent market

Q: What is the role of AI in talent development according to ServiceNow's Talent Development solution?

A: AI-powered skills intelligence engine provides a distinct competitive advantage, allowing companies to integrate with systems across the enterprise and third-party data sources

Q: What is the expected outcome of combining ServiceNow Talent Development and IBM Consulting expertise?

A: Valuable impact on an organization, including accelerating time to value and improving employee experiences

Q: What is the nature of the partnership between IBM and ServiceNow?

A: Longstanding collaboration supporting HR leaders at client organizations, with IBM being one of six Global Elite Partners of ServiceNow

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