Published Date : 27/06/2025
Marc Benioff, the Chairman and CEO of Salesforce, recently spoke about the company's increasing reliance on artificial intelligence (AI). In an interview with Bloomberg, Benioff highlighted that AI is currently responsible for 30-50% of the company's work, marking a significant shift in how Salesforce operates.
Benioff emphasized the importance of adapting to the new reality where AI can take over tasks that were once the domain of human employees. He stated, 'All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher-value work.' This shift is not unique to Salesforce; many technology companies are exploring ways to integrate AI to trim costs, boost efficiency, and transform their workforce.
The impact of AI on the tech industry has been profound. For instance, Salesforce recently cut more than 1,000 positions as part of a restructuring effort centered around AI. Other tech giants have also made similar moves. Cybersecurity firm CrowdStrike announced a 5% job cut, attributing the decision to the reshaping of industries by AI. Klarna CEO Sebastian Siemiatkowski reported that the company has reduced its headcount by 40% due to AI investments. Amazon CEO Andy Jassy also indicated that the e-commerce giant plans to use AI to streamline its workforce.
Benioff referred to the rise of AI in the workforce as a 'digital labor revolution.' He noted that Salesforce has achieved about 93% accuracy with its AI technology, a testament to the company's advanced capabilities. 'It's pretty good,' Benioff said, though he acknowledged that reaching 100% accuracy is not realistic. He also pointed out that other vendors lag behind because they lack the extensive data and metadata needed to build highly accurate AI systems.
The integration of AI is not just about cost-cutting; it's about transforming the way businesses operate. As more companies embrace AI, the tech industry is likely to see continued changes in job roles and responsibilities. This digital labor revolution is not only reshaping the tech sector but also influencing other industries, driving a need for continuous learning and adaptation among workers.
Q: What percentage of work is handled by AI at Salesforce?
A: AI currently handles 30-50% of the work at Salesforce, according to CEO Marc Benioff.
Q: How is AI transforming the tech industry?
A: AI is transforming the tech industry by automating tasks, reducing costs, and boosting efficiency, leading to workforce restructuring and new job roles.
Q: What is Marc Benioff's view on the impact of AI on the workforce?
A: Benioff believes that AI is part of a 'digital labor revolution' and encourages employees to adapt by focusing on higher-value work.
Q: How accurate is Salesforce's AI technology?
A: Salesforce's AI technology has reached about 93% accuracy, according to Benioff, but achieving 100% accuracy is not realistic.
Q: What other tech companies are implementing AI in their workforce?
A: Other tech companies like CrowdStrike, Klarna, and Amazon are also integrating AI to streamline their operations and reduce workforce sizes.